Shipping policy
Shipping Details
At ZenvibeLab, we strive to deliver your orders as quickly and safely as possible. Please read our shipping information below.
Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays. If we are experiencing a high volume of orders, processing may be delayed by a few days. We will notify you via email if there is a significant delay.
Shipping Rates & Delivery Times
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 7–15 business days | Calculated at checkout |
| Express Shipping | 3–7 business days | Calculated at checkout |
| Free Shipping | 7–15 business days | Free on qualifying orders |
International Shipping
We ship worldwide! International shipping times vary by destination. Please note that international orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in our shipping rates.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery. Please allow up to 48 hours for tracking information to become available.
Shipping Address
Please ensure your shipping address is correct before placing your order. We are not responsible for orders delivered to an incorrect address provided by the customer. If you need to change your shipping address, please contact us immediately at support@ZenvibeLab.store.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date. We will work with the carrier to resolve the issue and ensure you receive your order or a replacement.
Contact Us
If you have any questions about your shipment, please don't hesitate to reach out:
Email: support@ZenvibeLab.store